All quoted prices include VAT. VAT will be shown on your final invoice.
On the occasion where a price is listed incorrectly due to a typographical error or otherwise, we will inform you immediately as to the correct price of the goods. You will then have the option to proceed with or cancel the sale. A contract isn’t active until we have taken payment for your order.
If we cannot supply the agreed goods from stock we will inform you immediately. You can then cancel the sale or wait an agreed time.
Legislation states that the goods must be dispatched within 14 days of the sale. Our target for dispatch is same day or next day. Weekends and Bank Holidays not included. Saturday deliveries are possible and we can ship to the UK and parts of Europe only. These services are based on a best endeavour basis and are not guaranteed. Any delivery issues, missing items, or products that arrive damaged must be reported within 14 days of receiving your order.
If you are paying by credit card, goods can only be delivered to the address at which your credit card is registered. Variations may apply, but please ask for details.
Price Promise. We do not operate a price promise. Our aim is to offer superb deals always – backed by our high level of service. We consider our terms and conditions to be possibly the best in online retailing. But if you would like us to match a price, do get in touch we will do our best.
Please note that our couriers will try to deliver as arranged but we will not be held responsible for any costs incurred because of non-delivery or factors caused by others. This service is based upon best endeavour and is not guaranteed.
Should a mistake be made in shipping, or a product arrives with a manufacturing defect, we will replace the product and may request the product is returned to us. We will refund postage up to the total of £6.00
Security: To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. Your information will be handled in accordance with UK GDPR and the Data Protection Act 2018.
These conditions only apply to UK sales.
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving the goods. This statutory right is separate from our own returns policy below.
We offer an extended 60-day return period for unopened, unused items in their original packaging.
To qualify:
1. Cancellation or return requests must be made in writing.
2. Items must be unused, unopened, and undamaged.
3. Items should be returned in original packaging where possible.
4. The cost of returning the goods would be at your expense.
5. Goods must arrive back undamaged—insurance is recommended.
6. Refunds cannot be issued for damaged, opened, or soiled goods.
7. Customised items cannot be returned.
8. Variations to these terms may be agreed on a case-by-case basis.
Please contact us if you require assistance.